Bonus Bet's Privacy Policy — Your Information Is Safe

Bonus Bet A trusted online gaming platform serving millions of users across Bangladesh. We know how valuable your personal information is. That is why our privacy policy is straightforward — we clearly state what data we collect, why we collect it, and how we store it.

This Privacy Policy Bonus BetThis applies to our website, mobile app, and all associated services. Whether you register, log in, or simply browse our platform, this policy applies in all cases.

Our privacy policy is built to international data protection standards. There are no hidden terms — everything is written openly and transparently.

Bonus BetWhen you create an account and use our services, we collect certain necessary information. Without it, we cannot provide you with a safe and smooth experience. Below is a detailed breakdown of the types of information we collect.

• We will never ask for your bank password or card PIN.
• If you use a third-party login (e.g., social media), some information may also be collected from those sources.
• All conversations with customer support are recorded and kept on file.

Bonus Bet Collected data is used solely for specific, legitimate purposes. Your information is never used for anything unnecessary. Our primary purposes for using your data are:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your information is used to help resolve your issues quickly.
• Personalized Experience: Your information is analyzed to recommend games and offers tailored to your preferences.
• Fraud Prevention: Data is monitored to detect and prevent suspicious activity.
• Legal Compliance: Data is used to ensure compliance with applicable laws and regulations.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate assistance.

Bonus Bet No marketing messages are sent without your consent. You can turn off promotional messages at any time through Account Settings.

Bonus Bet Your personal information is never sold to third parties. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — solely to process transactions.
• Game Providers: Licensed game providers — only the minimum data necessary for game operation.
• IT Service Providers: Server and security service providers — they are not permitted to use your data for their own purposes.
• Legal Authorities: Where legally required by court order or government investigation.

Bonus BetCookies are used to enhance your experience on our website and app. These are small data files stored in your browser that personalize your experience on future visits.

• Essential Cookies: Used to maintain login sessions and core platform functionality — these cannot be disabled.
• Functional Cookies: Used to remember your language preference and game settings.
• Analytics Cookies: To understand how much time users spend on each page — all data is fully anonymized.
• Marketing Cookies: Used to show relevant offers — you can turn this off at any time.

You can turn off non-essential cookies at any time through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.

Bonus BetThe latest technology is used to protect your information. We follow industry-standard security practices to keep your data safe at all times.

• SSL/TLS Encryption: All your data transfers are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only authorized personnel have access to your data.
• Data Backup: Critical data is regularly backed up to prevent any loss.

Bonus BetAs a user, you have important rights over your own information. We respect these rights and make them as easy to exercise as possible.

• Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Right to Portability: You may request a copy of your information in a standard, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. Please note that due to legal obligations or security requirements, some data may not be fully deletable.

Bonus Bet Data is not retained beyond what is necessary. However, certain information must be kept for a defined period to comply with legal requirements and the directives of financial regulatory bodies.

• All information is retained for as long as your account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure.
• Customer support conversations are retained for up to 3 years.
• Marketing-related data is deleted as soon as you withdraw your consent.
• Cookies typically expire within 30 days to 1 year.

Bonus Bet Strictly for users aged 18 and above. We do not knowingly collect data from or allow platform access to anyone under 18.

Age verification is carried out at registration. If an underage user is found to have created an account, it will be closed immediately upon detection and all associated data will be deleted.

For any questions, requests, or complaints about our Privacy Policy, please reach out to us. Our Data Protection Team is always ready to respond to your message promptly.

• Email: [email protected]
• Live Chat: Speak directly with support on the platform.
• Support hours: 7 days a week, 24 hours a day.

We take all complaints seriously and aim to respond in writing within 30 days. Visit this page regularly to stay up to date on any changes to our privacy policy.